Refund Policy

Refund Policy

Effective Date: 01/01/2026

At HydraT, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date you receive your order.

If you are not satisfied, you may request a return within 30 days of delivery.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return unless defective:

• Used products
• Damaged items caused by misuse
• Gift cards (if applicable)

4. How to Request a Return

To initiate a return, please contact us at:

Support@hydra-t.com

Please include your order number and reason for return.

Do not send items back without contacting us first, as returns sent without prior approval may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable number of business days.

Please note that processing times may vary depending on your bank or payment provider.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

We will arrange a replacement or refund at no additional cost to you.

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this time, your order may already be processed or shipped and cannot be cancelled.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider
• Contact your bank

If you have done all of the above and still have not received your refund, please contact us at Support@hydra-t.com

10. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at Support@hydra-t.com