Shipping & Returns Policy
Shipping & Returns Policy
Effective Date: 01/01/2026
At HydraT, we are committed to delivering your order as quickly and securely as possible. Please read the information below regarding shipping and returns.
Shipping Policy
Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
We ship internationally. Estimated delivery times are:
United States: 5 to 10 business days
United Kingdom: 5 to 10 business days
Europe: 5 to 12 business days
Rest of the world: 7 to 15 business days
Delivery times are estimates and may vary depending on your location, customs procedures, or carrier delays.
Shipping Fees
Shipping costs are calculated at checkout unless otherwise stated (for example during free shipping promotions).
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local charges.
These fees are the responsibility of the customer. HydraT is not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please ensure that your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply.
Lost or Delayed Packages
If your tracking shows delivered but you have not received your package, please contact the shipping carrier first.
If the issue is not resolved, contact us at Support@hydra-t.com and we will assist you.
Returns Policy
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date of delivery.
If you are not satisfied with your purchase, you may request a return within 30 days.
Return Conditions
To qualify for a return:
The item must be unused
The item must be in its original condition and packaging
Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, contact us at Support@hydra-t.com with your order number and reason for return.
Returns sent without prior approval may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within a reasonable number of business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or refund at no additional cost.
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be cancelled.
Contact
For any questions regarding shipping or returns, please contact: